Degraded service for some users

Incident Report for Vipps MobilePay

Resolved

This incident has been resolved.
Posted May 21, 2026 - 15:30 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 21, 2026 - 15:18 CEST

Update

We are continuing to investigate the issue with our payment infrastructure provider.
Posted May 21, 2026 - 12:28 CEST

Update

We are continuing to investigate the issue with our payment infrastructure provider.
Posted May 21, 2026 - 11:20 CEST

Update

There are problems with our payment infrastructure provider, and this affects some ePayments and passthrough payments in Vipps / MobilePay. We will send an update as soon as we have new information.
Posted May 21, 2026 - 09:48 CEST

Investigating

Vipps/MobilePay is experiencing problems with Passthrough payments ,ePayments and this affects some users. We are working on resolving the issue, and will send an update as soon as we have new information
Posted May 21, 2026 - 09:36 CEST
This incident affected: Denmark (ePayments API) and Norway (ePayments API).