Degraded service for some users

Incident Report for Vipps MobilePay

Resolved

We made a change in the app, so that logins went through a new part of the network, but it didn’t work. We quickly found the problem and started rolling back the change right away. The issue was fixed at 13:27.

Posted May 12, 2025 - 13:49 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2025 - 13:30 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted May 12, 2025 - 13:28 CEST

Update

We are continuing to investigate this issue.

Posted May 12, 2025 - 13:15 CEST

Investigating

Vipps/MobilePay is experiencing problems with login into the app and this affects some users and all Vipps / MobilePay services. We are working on resolving the issue, and will send an update as soon as we have new information.

Posted May 12, 2025 - 13:13 CEST

This incident affected: App Login, ePayments API, Login API, Recurring API, Norway (Payment Processing), Finland (Payment Processing), and Denmark (Payment Processing).