Degraded service for some users

vippsmobilepay.com

Incident Report for Vipps MobilePay

Resolved

This incident has been resolved.

Posted Jul 28, 2021 - 22:54 CEST

Monitoring

We are seeing signs of recovery from 22:05 CEST and all payments are working fine.

Posted Jul 28, 2021 - 22:19 CEST

Update

Vendor is continuing to work on a fix for the issue.

Posted Jul 28, 2021 - 21:37 CEST

Identified

Our vendor has identified performance issues with Visa and is working on fixing the issue.

Posted Jul 28, 2021 - 21:04 CEST

Investigating

There are problems with our payment infrastructure provider, and this affects all card payments for some users in Vipps. We will send an update as soon as we have new information.

Posted Jul 28, 2021 - 20:42 CEST